A medical negligence (clinical negligence) claim arises when a healthcare provider — including doctors, surgeons, hospitals, nurses, dentists, or allied health professionals — fails to meet the accepted standard of care, causing injury or death. The standard is judged against what a competent professional in that speciality would have done in the same circumstances. Common grounds include misdiagnosis, surgical error, failure to obtain informed consent, medication errors, and birth injuries.
Who can make a claim?
- You received medical treatment from a healthcare professional or institution
- The care fell below the accepted standard that a competent practitioner would have provided
- The substandard care caused you injury, worsened your condition, or caused you to miss a better outcome
- You have suffered losses as a result — ongoing medical costs, lost income, pain and suffering, or reduced life expectancy
- The incident occurred within the applicable limitation period (running from when you discovered the negligence)
Time limits by state
Missing a deadline can permanently bar your claim. Check the time limit for your state.
| State / Territory | Time Limit |
|---|---|
| New South WalesNSW | 3 years (from discoverability) |
| VictoriaVIC | 3 years (from discoverability) |
| QueenslandQLD | 3 years (from discoverability) |
| Western AustraliaWA | 3 years (from discoverability) |
| South AustraliaSA | 3 years (from discoverability) |
| TasmaniaTAS | 3 years (from discoverability) |
| Australian Capital TerritoryACT | 3 years (from discoverability) |
| Northern TerritoryNT | 3 years (from discoverability) |
The limitation period begins when you knew (or ought to have known) that the injury was caused by substandard care — not necessarily the date of treatment. If you only recently discovered a possible link, you may still be within time. Seek legal advice urgently.
How the claims process works
- 1
Obtain your medical records
Request complete records from every treating provider. Under Australian privacy law you are entitled to access your records. Your lawyer can assist if access is delayed or denied.
- 2
Independent expert review
A specialist in the relevant field reviews your records and provides an opinion on whether the care fell below the accepted standard and whether that caused your harm. This is essential to establish liability.
- 3
Letter of demand and disclosure
Your lawyer sends a letter of demand to the defendant and their insurer, outlining the alleged negligence. Most states have mandatory pre-litigation disclosure requirements.
- 4
Pre-litigation negotiation
Parties exchange expert reports and information. Many medical negligence claims settle at this stage once liability is established, avoiding the cost and delay of court proceedings.
- 5
Mediation
If no settlement is reached, parties often attend formal mediation with an independent mediator — a more efficient and private alternative to a trial.
- 6
Court proceedings
If mediation fails, your lawyer files in the Supreme Court or equivalent. Medical negligence trials are complex, but experienced no-win no-fee lawyers only proceed where the case is strong.

